Info Centre

Please read the terms and conditions set out below carefully. By accessing and using our website (premiumteas.ca), you acknowledge that you have read, understood and agree to be bound by each of these terms and conditions, and all applicable laws and regulations. These terms and conditions may change from time to time, without notice. Any such changes will be posted to this website, and all such changes shall be effective immediately upon such posting. If you do not agree to any of these terms and conditions you should not use this website.

 

• No Bricks and Mortar Location | Curbside Pickup
• Privacy & Security
• Returns & Replacements
• Ordering
• Payment, Pricing & Promotions
• Viewing Orders
• Updating Account Information

Browsing and Security

Like most websites, we use “cookie” technology to place a small text file on your computer when you visit our website in order to personalize your visit. We use cookies to tell us how often you have visited the website, the pages you have viewed, and to provide localized content. You may choose to decline cookies, if your browser permits this function. Please note that if you decline cookies, or remove an existing cookie, it may affect your browsing experience.

Our website uses Secure Socket Layer (SSL) encryption technology, an industry security standard for conducting secure online transactions. We use SSL technology when you create an account with us to protect your personal information such as name, address, telephone number, and billing information including your credit card information. 

While we take reasonable, industry accepted security precautions to protect your personal information, we cannot guarantee and we make no representation or warranty against the theft, misuse, unauthorized disclosure, loss, alteration or destruction of data by third parties. By accessing and using our website, you waive any and all claims for loss or damage resulting from any such theft, misuse, unauthorized disclosure, loss, alteration or destruction of data by third parties. You can do your part to protect the information you provide to us by choosing a strong password which is known only to you and not disclosed or shared with anyone.

Your Orders

When you place an order for products, services, or gift cards/certificates through our site we will collect certain personally identifiable information from you necessary to complete your order including your email address, name, billing address, credit card number, name on card, expiration date, card verification number, and the shipping address the order is to be shipped to. This information may be transmitted, processed and/or stored on servers. 

Mailing Lists

The PremiumTeas.ca website offers the ability to subscribe to newsletters which may offer products, services, or promotions based on your past purchase history or based on general browsing habits we feel may be of interest to you. You can opt out of these newsletters at any time by sending a requesting to be removed from our email list in an email sent to info@premiumteas.ca or updating your mailing preferences from the link on the bottom of the emails you've received from us.

External Site Links

For your convenience, our website may provide links to third party websites that are not controlled or owned by us. A link between Premium Teas and another website does not mean that we endorse, recommend, sponsor or approve any such website. We offer these links as a courtesy only and are not responsible for their content or privacy policies. We encourage you to exercise discretion in browsing the internet, and Premium Teas makes no representation or warranty about the legality of any third party website. Any such website is independent of Premium Teas, and Premium Teas has no control over or responsibility for any information provided or activities undertaken by any such website. Premium Teas expressly disclaims any responsibility or liability for any damage, loss or injury arising out of the activities, products or services offered by any such website.

Ordering

When you submit an order on this webpage, your order shall be considered as an offer to Premium Teas. Premium Teas reserves the right to refuse your order at any time and for any reason, including but not limited to: a) the availability of the products (Premium Teas specifically reserves the right to revise or cease to make available any of its products at any time); and (b) if the products are incorrectly described or priced on the webpage. In the event that your order is cancelled or refused, you shall receive an email confirmation stating the same. Additionally, if your order is refused or cancelled following payment, Premium Teas will reimburse you for the full amount paid. Please note that all discounted items are final sale. The third party credit card service provider must approve all purchases made through the use of a credit card.

Payment, Pricing & Promotions

All pricing on PremiumTeas.ca is in Canadian Dollars ($ CAD). If you're paying with foreign currency, please refer to your financial institution for additional information, fees and charges. Please note that promotions cannot be combined with any other offers or promotions. For example, promo codes cannot be combined with cart-level discounts and special offers. Only one promo code can be used at a time.

Viewing Orders

You may use your orders, by logging in to your account management page (if such created by you). 

Updating Account Information

You can update your personal information at anytime by logging in and visiting the Account Management page. Please note that if your account has been deleted, your prior order history is not be available should you decide to order Premium Teas products in the future.

Waiver of Liability and Indemnity

You agree that, except as otherwise provided under applicable law, neither Premium Teas, nor any of its affiliate and/or associate companies, nor any director, officer, employee, shareholder, agents, contractors, successors or assigns, will be liable for any damages whatsoever arising out of or related to the use, or inability to use, the products made available through this website.  This waiver includes all damages that may be suffered by you or others, whether direct or indirect, incidental, consequential, punitive, exemplary, as well as damages for loss of profit, business interruption, or other damages, whether in tort or in contract, and whether for breach of warranty or by reason of strict liability, or otherwise.

You agree to indemnify, defend and hold harmless Premium Teas, and each of its affiliate and/or associate companies, and all directors, officers, employees, shareholders, agents, contractors, successors or assigns of Premium Teas and its associate and affiliate companies, from any damages, liabilities, costs and expenses, including all reasonable legal expenses, on account of any claim, action, suit, demand or proceeding made or brought against any such party, or on account of the investigation, defence or settlement thereof, arising in connection with your use of this website.

Policy Changes

We reserve the right to change or modify this policy from time to time without prior notice. We may add, change, or delete portions of the privacy policy to accommodate changes in our services, technological advancements, and legal developments. When a change to the privacy policy occurs, we will post notifications on our website.

Restrictions on Use

You agree that you will not use this website for any commercial or political purpose including, but not limited to advertising, soliciting funds, collecting product prices or selling products. You may not modify, reproduce, duplicate, copy, distribute, sell, resell, publish, licence, visit or otherwise exploit this website for any commercial purpose.  You further agree that you will not monitor, gather or copy the content of this website by using any robot, bot, spider, crawler, spyware, engine, device, software, extraction tool, or any other automatic device, utility, or manual process of any kind. You agree that all content appearing on this website including, but not limited to, all trademarks, trade names, graphics, images, text, audio clips, button icons, digital downloads, data compilation and computer software are the sole and exclusive property of Premium Teas, or its affiliate and/or associate companies,  and are protected by Canadian trademark and copyright laws. You are granted permission to browse and use this website for your retail use only. Any unauthorized use of this website, or any fraudulent, abusive or illegal use shall be grounds for termination of your use of this website.

Governing Law

This page was updated on November 01, 2024